Companion Care (Friern Barnet) Ltd T/A Vets4Pets

Over the last year or so, the service has become extremely poor. Just had another poor experience of trying to order flea and worming treatment, with no response via their WhatsApp feature over a period of several days, so had to wait on the phone for ages before someone picked up. When bought to their attention, the response was defensive and non customer focused. Basically said repeat prescriptions were least of their priorities and very busy at the moment. Suggest management deals with both how staff speak to customers but also how to ensure that customers paying for a service can access it easily, without having to use various channels to get something that should be a simple action. I have stopped recommending this vet to people and will probably stop being a customer if this level of service is experienced again. Shame as when first joined it was excellent.

Very nice and professional people.

I've always received great service here. Both the vets and administrative staff are friendly, welcoming and helpful.

You really do get what you pay for. I live an hour away, and due to bus problems, we arrived just 15 minutes late. I had even contacted them beforehand to let them know we were running late. I was only there because my poor, already stressed-out kitten needed his flea treatment. Instead of showing even the slightest bit of understanding or compassion, the receptionist Nathan (Saturday 15th July 2026) was incredibly rude and simply told me that I had missed the appointment and would not be given his flea treatment. I completely understand that appointments have time limits, but the lack of basic courtesy and care was shocking—especially when I had taken the trouble to notify them in advance and travel more than an hour to arrive there. There was absolutely no empathy for the animal or the situation. For a veterinary practice, I find that attitude particularly disappointing. The whole experience felt cold, dismissive and completely unprofessional. I certainly won’t be recommending this place to anyone who genuinely cares about their pet.

Excellent Service and very reasonable prices

Great Vets and very good staff

AVOID THIS VET IF YOU LOVE YOUR PET ! I am extremely disappointed with the service and care I have received from this clinic and I would strongly advise others to think carefully before registering their pets here. We took our cat in because he had a persistent cough and were told it could be heart worm related. We were informed that a treatment would be applied to the back of his neck and that we would not be charged if we returned unused medication. Later, when I called to follow up, there was no record of the appointment, no record of the discussion and no record of any treatment. I was effectively made to feel as though I had imagined the entire conversation. More recently, I ordered flea and worm treatment and specifically requested a liquid treatment rather than tablets. I was told this would be arranged and delivered. The next day I called to confirm the brand name and was told no such order had been placed and that only tablets were available. This directly contradicted what I had been told. My cat is an outdoor hunter and regularly catches pigeons and mice, so flea and worm treatment is essential. When I tried to explain this, staff seemed confused and dismissive. Communication within the clinic appears to be completely lacking. When I cancelled my subscription due to these repeated issues, I was told there would be a fifty pound cancellation fee. I accepted this, yet I was incorrectly charged sixty pounds and had to request money back. Even basic payments cannot be processed accurately. When my cat was neutered, we raised concerns about his heavy breathing before the procedure. When we collected him, it was clear that these concerns had not been checked or even properly noted. Given that he was undergoing anaesthesia, this is extremely worrying. Overall, I experienced poor record keeping, inconsistent advice, payment errors and a lack of attention to genuine health concerns. I have completely lost confidence in this clinic and would not recommend it to other pet owners !!!

I really like this Vets but the lateness isn’t appropriate and unprofessional :(

I feel so incredibly blessed that this was my beautiful girl’s vet. Every single person we encountered showed nothing but kindness, compassion, love, and genuine care. I’m beyond grateful for a place like this where people truly care about our fur babies. My sweet girl Lily was always treated with so much love and tenderness. Thank you all 🤍🙏🏼 big shout out to Marta for her kind, helpful and caring nature she’s a gem

I have used vets4pets in Friern Barnet a few times and every time I have been impressed. The customer service from the initial contact at the reception desk to the nurses and vets is second to none. Most recently I had left my gorgeous Russian Blue kitten in their care to be castrated. Shannon who was the vet we met with, was so lovely, friendly and genuinely caring. She performed his op with great care and he has recovered very well. I also met with a couple of nurses afterwards and they were amazing. Shout out to Nicole too as she went out of her way to explain the changes for my little fur baby and how I can best support him going forward. The staff here are very knowledgeable and kind. 100% recommend 👌 Thank you all ❤️