Companion Care (Friern Barnet) Ltd T/A Vets4Pets

Companion Care (Friern Barnet) Ltd trades as Vets4Pets in Barnet. The practice offers routine care alongside in-house diagnostics and surgery, with website-listed facilities including an in-house laboratory, operating theatre, hospital ward, and isolation unit, and care for dogs, cats, rabbits, and other small mammals. Recent reviews show a mixed picture: many owners describe kind, attentive treatment, while some raise concerns about communication, record-keeping, punctuality, and access in urgent situations.

Services

•Routine and preventative care: consultations, vaccinations, microchipping, nurse clinics, weight clinics, and nutritional advice are listed. Reviews also mention nail clipping and preventative flea and worm treatment.
•Diagnostics and monitoring: the clinic website lists an in-house laboratory for haematology and biochemistry, plus blood pressure monitoring, digital X-ray, dental X-ray, and ultrasound. Reviews mention blood tests and investigation of ongoing health concerns.
•Dentistry: the practice offers dentistry with dental X-ray; reviews mention dental cleaning.
•Surgery and inpatient care: website-listed capabilities include soft tissue surgery, orthopaedics such as cruciate surgery and fracture repair, and airway surgery, supported by an operating theatre, hospital ward, and isolation unit with separate dog and cat areas. Recent reviews mention neutering/castration and surgery to remove a lump.
•Species seen: the clinic lists care for dogs, cats, rabbits, and small mammals, including rabbit medicine and testing and small mammal medicine and surgery.
•Other practical services: Animal Health Certificates, prescriptions, and repeat prescription requests via an online form are listed. The website states that out-of-hours care is provided by the Royal Veterinary College Queen Mother Hospital for Animals.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review comments mention a £25 nail-clipping charge framed as a 15-minute consultation, a reported £60 emergency fee, and one complaint about a pet-plan cancellation fee being quoted at £50 but initially charged at £60 before a refund was requested.

People

Named on the practice side are Dr Roger Irish (Veterinary Surgeon and Practice Owner) and Dr Jonathan Laing (Veterinary Surgeon and Practice Owner). Reviews also mention Rayyan Elodimuor MRCVS, Petra (Practice Manager), Dr Rani, Marta, Shannon (described by a reviewer as the vet for a kitten’s castration), Nicole, and Georgi / Gia.

Reviews

Google rating: 4.2 stars from 217 reviews.

•Many recent reviewers describe the team as kind, caring, and professional, especially around end-of-life care, general handling, and post-operative support.
•Individual praise is given to Rayyan Elodimuor MRCVS, Petra, Rani, Marta, Shannon, and Nicole for compassion, clear support, and good care during treatment and recovery.
•Negative feedback centres on communication problems, including reports of inconsistent information, poor record-keeping, lack of follow-up, and one complaint about being late for appointments.
•There are also complaints about urgent access and charges, including one reviewer who says they were turned away in an emergency, and others who felt explanations around fees were not clear enough.

Reviews for Companion Care (Friern Barnet) Ltd T/A Vets4Pets

Note: Showing the 10 most recent Google reviews out of 217 we track in total. Recent reviews may not be representative of overall sentiment.

giacomo cannata

1 month ago

Great Vets and very good staff

iris martins

AVOID THIS VET IF YOU LOVE YOUR PET ! I am extremely disappointed with the service and care I have received from this clinic and I would strongly advise others to think carefully before registering their pets here. We took our cat in because he had a persistent cough and were told it could be heart worm related. We were informed that a treatment would be applied to the back of his neck and that we would not be charged if we returned unused medication. Later, when I called to follow up, there was no record of the appointment, no record of the discussion and no record of any treatment. I was effectively made to feel as though I had imagined the entire conversation. More recently, I ordered flea and worm treatment and specifically requested a liquid treatment rather than tablets. I was told this would be arranged and delivered. The next day I called to confirm the brand name and was told no such order had been placed and that only tablets were available. This directly contradicted what I had been told. My cat is an outdoor hunter and regularly catches pigeons and mice, so flea and worm treatment is essential. When I tried to explain this, staff seemed confused and dismissive. Communication within the clinic appears to be completely lacking. When I cancelled my subscription due to these repeated issues, I was told there would be a fifty pound cancellation fee. I accepted this, yet I was incorrectly charged sixty pounds and had to request money back. Even basic payments cannot be processed accurately. When my cat was neutered, we raised concerns about his heavy breathing before the procedure. When we collected him, it was clear that these concerns had not been checked or even properly noted. Given that he was undergoing anaesthesia, this is extremely worrying. Overall, I experienced poor record keeping, inconsistent advice, payment errors and a lack of attention to genuine health concerns. I have completely lost confidence in this clinic and would not recommend it to other pet owners !!!

hope

I really like this Vets but the lateness isn’t appropriate and unprofessional :(

Shay Haze

I feel so incredibly blessed that this was my beautiful girl’s vet. Every single person we encountered showed nothing but kindness, compassion, love, and genuine care. I’m beyond grateful for a place like this where people truly care about our fur babies. My sweet girl Lily was always treated with so much love and tenderness. Thank you all 🤍🙏🏼 big shout out to Marta for her kind, helpful and caring nature she’s a gem

Patricia Harikantra

I have used vets4pets in Friern Barnet a few times and every time I have been impressed. The customer service from the initial contact at the reception desk to the nurses and vets is second to none. Most recently I had left my gorgeous Russian Blue kitten in their care to be castrated. Shannon who was the vet we met with, was so lovely, friendly and genuinely caring. She performed his op with great care and he has recovered very well. I also met with a couple of nurses afterwards and they were amazing. Shout out to Nicole too as she went out of her way to explain the changes for my little fur baby and how I can best support him going forward. The staff here are very knowledgeable and kind. 100% recommend 👌 Thank you all ❤️

3 months ago

bennie latifi

4 months ago

Rayyan Elodimuor MRCVS Is a star VET. She has compassion, excellent expertise and knowledge, analytical with a lot of genuine care for my Coco. She is the BEST. Not to mention Petra, the practice manager with excellent interpersonal skills with high level of professionalism. They are my heroes. I would like to see Rayyan produce TV program. She would be super excellent. Bless this practise. They are all brilliant including nurses and the whole team helped my Coco. 🫶🏻🙏🏻🐶

Leo The Sun

No empathy, no communication, no respect. I brought a neglected cat to this clinic after caring for it for several months and forming a strong bond with it. The cat showed clear signs of neglect, but the staff treated the situation with cold indifference. Once the cat was taken, I received no acknowledgment, no kindness, and no information. Every question I asked had to be forced out of them, even though I was very concerned and emotional. I left my phone number to be passed on to the cat’s owner, but I doubt this was done, as it seems unlikely that a loving owner would have wanted to contact me. I had previously written to the clinic about this, and received no response at all. Their lack of empathy and basic decency was deeply upsetting and disrespectful to someone who had put so much effort into helping a vulnerable animal. I left feeling ignored, distressed, and almost as if I had done something wrong by trying to help. Avoid this clinic if you expect compassion, clear communication, or respect for both animals and the people who care for them.

farnoush elmi

5 months ago

It's a great place for your pet, and all of the staff are helpful and kind. They are very patient , and all the staff and doctors are very experienced and professional.

Marilou Pappa

6 months ago

I am taking my cat for the last 8 months at the vet for pets with pet plan!today they told me when I called them to book an appointment for nail clipping that I don't have other free nail clippings for my cat and that I have to pay 25£!!!25£ I pay for my nails and I am spending 45 minutes!so they are asking me to pay for my cat 25£for 10seconds!it's a joke!!!!when I asked them to explain how that 25 £are in time why is so expensive no answer nothing they told me this i the price!25£FOR NAIL CLIPPING FOR 20 SECONDS!THE CONCLUSIONS ARE YOURS so a few minutes ago the manager called me with no explanation about the 25£he just told me that's the price for 15minutes consultation!but I don't want consultation i want the nail clipping and he told me that if I don't like it I can go somewhere else but I have the pet plan !if they refund me I will definitely go somewhere else with serious and professional people because this VET FOR PET IN FRIERN BARNET RETAIL PARK IT'S A JOKE WITH UNPROFESSIONAL PEOPLE