Medivet 24 Hour Hendon

I had a lovely experience at Medivet, especially thanks to Dr Paula, who was absolutely wonderful! She was incredibly kind, caring, patient and professional with both me and my dogs. She was particularly gentle and understanding with Sunny, who was extremely stressed and nervous during our visit. Dr Paula made us feel comfortable and reassured throughout the appointment. Her communication was excellent, and she took the time to explain everything clearly, giving us the attention and support we needed. She is not only a fantastic vet but also a genuinely warm and compassionate person. I couldn’t be more grateful for her care! The only downside to our visit was the parking situation, which was unfortunately quite stressful. The car park was extremely busy, with no suitable spaces available. I ended up having to park in an area used by pedestrians and had to interrupt the consultation to go outside and move my car. This made an already stressful visit with nervous dogs even more difficult. I genuinely love this clinic and appreciate the wonderful care the team provides. My feedback about the parking is simply a suggestion for improvement, as a better parking arrangement would make a huge difference to the overall experience for clients and their pets. A big thank you to Dr Paula for her exceptional care, kindness and professionalism. She truly deserves recognition! ❤️🐾

I can't explain how grateful I am to this team for being so informative and considerate over the phone, when nowhere else was open. My senior cat swallowed something he shouldn't have, and they explained the risks, my options, and were very transparent about pricing over the phone. When I went in at 2 in the morning panicked, I was met with kindness, and they quickly treated my cat with so much love and concern. Truly professional and compassionate people here who love your fur babies like their own. Thank you so much.

Great service and advice for my rescue dog

I am writing to express my extreme disappointment regarding the experience we had during our recent visit to your clinic for our cat’s checkup. We brought our cat in for scheduled vaccinations and a blood pressure test. Upon arrival, we were told that we should have administered calming medication beforehand, a requirement that was never communicated to us. When the vet attempted the examination, our cat hissed once, at which point the vet refused to proceed with any part of the service. He never even took him out the basket nor did anything to him. Surely a vet is trained for situations like this. The appointment lasted only 20 minutes, during which we received practically no service. Instead of the necessary medical care, we were simply sent a link on how to perform a blood pressure test at home, something I could have easily found on YouTube myself. Despite this lack of care, we were still charged £92, which I find completely unreasonable given that no treatment or examination was actually performed. £18 were for some tablets to use next time however £74 for nothing is mad. To make matters worse, the receptionist was quite rude to my partner. This follows also from a previous incident where we were overcharged by approximately £300 for an exam, an error that took me numerous attempts and messages to finally rectify. I chose not to post a review as im not negative normally but now after this I could not hold back. I do not mind paying for professional services, but we gained nothing from this visit. We are incredibly disappointed with the lack of professionalism and the poor level of service provided. Based on these experiences, we will not be recommending your clinic to others. I look forward to hearing your thoughts on how this can be resolved. Regards, Matt

I contacted Medivet on 17/03 about my cat, Ptysio, who had died and the way the girl handled the call at 9am was appalling. She was completely devoid of empathy, speaking in a casual, almost chirpy tone like she was working in a make up shop or selling sausage rolls rather than dealing with someone grieving their pet. I had to drag basic information out of her when I asked about options she just said “cremation” with no explanation, leaving me to push for prices and details in an already traumatic moment. Her attitude was careless, tone-deaf and entirely unprofessional. No compassion, no care just a complete lack of basic human decency. Completely unacceptable.

It was very helpful and very professional

I am very disappointed with my experience at this veterinary clinic. I took my cat for blood test and although I received the results, I was not given any explanation or medical advice from the veterinary, even though the results showed abnormal values. I sent four emails to the clinic asking for guidance about what investigation or next steps should be taken, but no one even bothered to reply. As a pet owner this is extremely frustrating and worrying. When test results are not good you expect the vet to at least explain the situation and advise on further investigations or treatment. Unfortunately the vet who saw us seemed very inexperienced, a very young doctor who appeared to have just finished school. It did not inspire confidence, and I did not feel that my pet was in experienced hands. On top of that after the blood sample was taken my cat come home extremely traumatized , both of her front legs shaved she was picked multiple times in her legs and after that they even tried to take blood from her neckI have taken my cat for blood at the others clinics before and she has never reacted like this. The receptionist was also very arrogant and showed no empathy towards clients. She barely acknowledged people coming into the clinic. Overall, this was a very poor experience and I would not recommend this veterinary clinic!!!!