Medivet 24 Hour Hendon

Medivet 24 Hour Hendon is part of the Medivet group and offers round-the-clock emergency care alongside routine and referral-style diagnostics (CT, MRI, endoscopy, in-house lab). The clinic is led by Veterinary Surgeon Sarah Furminger and lists facilities such as separate cat and dog areas, an orthopaedic theatre, and ISFM “cat-friendly clinic” status.

From the latest reviews available to us, experiences are mixed: one owner describes an emergency presentation with hind-limb weakness where concerns about IVDD and MRI were dismissed and their dog later deteriorated; another review focuses on repeated administrative issues (including delayed parasite medication and a lost urine sample). There’s also a brief positive note thanking the team for help with an animal health certificate.

Services

Services and capabilities stated on the clinic’s website include

•24-hour emergency vet care and 24-hour intensive care
•Vaccinations, parasite care, neutering, microchipping
•Dentistry
•Imaging and diagnostics: X-rays, ultrasound, CT imaging, MRI scans, ECG, endoscopy
•Surgical capability including keyhole surgery; orthopaedic theatre listed as a facility
•In-house laboratory and vet blood supplies
•Nurse clinics
•Home visits
•Animal Health Certificate (for pet travel)

Species listed: cats, dogs, rabbits, and exotics.

Pricing

•Out-of-hours consultation fee: £130
•No charge for assessment by phone (as stated on the website)

People

•Sarah Furminger (Veterinary Surgeon; listed as leading the clinic on the website).
•Isabella Lambusta (vet named in a recent 1-star review): the reviewer reports being told their dog was “fine” despite severe symptoms, and says questions about IVDD and MRI were dismissed.
•Management/reception team (not named): one recent reviewer describes difficulty escalating issues to a manager, repeated delays in flea/worming medication, and a urine sample being lost with no proactive update.

Reviews

Google rating: 4.2 stars from 756 reviews. “”

•Emergency assessment concerns: one review describes a dog with acute hind-limb problems being sent home with pain relief; the owner reports rapid deterioration and later euthanasia, and felt risks/options (including MRI) were not explained.
•Administration and communication problems: one reviewer reports repeated ordering/fulfilment issues for parasite treatments, lack of timescales or updates, and a lost urine sample only discovered months later.
•Travel documentation help: one brief 5-star review thanks the clinic for support with an Animal Health Certificate (EHC).

Reviews for Medivet 24 Hour Hendon

Note: Showing the 5 most recent Google reviews out of 756 we track in total. Recent reviews may not be representative of overall sentiment.

Rachel

a week ago

I am devastated to be writing this review, but I feel it’s important to share our experience. On 1st January 2025, we brought our dog, Buddy, to this practice as an emergency. He was in visible distress, struggling to sit or lie down and dragging himself across the floor, unable to use his back legs. Despite these serious symptoms, we were told by the vet, Isabella Lambusta, that he was “fine” and only experiencing discomfort. He was given pain relief and sent home with advice to rest. As owners, we raised concerns about the possibility of IVDD and asked about further investigation, including an MRI. Our concerns were dismissed, and we were made to feel that questioning the diagnosis was inappropriate. No urgency, risks, or alternative options were clearly explained to us. We were told that we're not the doctors, and she is very experienced and that Buddy did not have anything wrong. By the next day, Buddy’s condition had rapidly deteriorated. He lost all use of his back legs and had to be rushed as an emergency to the Royal Veterinary College. An MRI was carried out, but the damage was already too advanced. On 3rd January 2026, we had to make the heartbreaking decision to put him to sleep. Buddy was a much-loved member of our family. We are left heartbroken and struggling with the knowledge that his suffering may have been avoidable had his symptoms been taken seriously earlier. I cannot comment on others’ experiences, but ours has resulted in the loss of our dog and a complete loss of trust. I would urge other pet owners to seek a second opinion if they feel something is seriously wrong with their pet.

MK

Thank you so much for helping me with the EHC.

S Patel

Administrations errors on almost every visit/call since we moved over to medivet - Hendon - 3 years ago (as we had moved houses & location). Managers do not show any level of compassion or sympathy when told that regular treatment (Flea and worming) medication has not been provided on time consistently - receptionists gatekeeping any escalation to a manager. Manager keeps repeating how they have over 4000 patients to deal with, so at times things can be missed - which is a POOR excuse for a company that should be managing the health and wellbeing of our loved ones. I have been told by multiple members of staff & managers that the treatment has been ordered but no timescale as to when to expect the delivery of goods - no communication in terms of updates. On a visit a few months ago, we provided a urinal sample (which was taken on the practices driveway) during a visit & was told that they will process the sample and provide us with results — fast forward 3 months later & the FLE and worming treatment was due, we enquired if we could also take a look into his results — they were unaware of any urine sample and have now confirmed they have lost it. Why was no communication made, when notes on his case should have outlined that the team were awaiting a urine sample? They have not apologised or shown any empathy for the lack of communication or importance of the matter. I will be reviewing other practises to ensure we make a move from the medivets chain, as soon as possible — do not join this branch if you care about your loved ones.

Emma Field

2 weeks ago