Medivet Mill Hill

Medivet Mill Hill is part of the Medivet group (in the Medivet family since 1989) and is set up as a general practice for cats, dogs, rabbits and other small mammals, with in-house lab support plus services like X‑rays, dentistry and nurse clinics. The practice is also listed as having ISFM cat‑friendly clinic status. Recent reviews are mostly positive about the overall service and value, but one recent reviewer describes a very different experience: feeling rushed during a visit for a cat’s swollen lips and being unhappy with how charges and a healthcare plan “free check-up” entitlement were communicated.

Services

•Routine consultations (15‑minute consultations are listed)
•Vaccinations
•Parasite care
•Microchipping
•Neutering
•Dentistry
•Nurse clinics
•X‑rays
•In‑house laboratory
•Home visits
•Animal Health Certificate (pet travel)
•Cardiology and neurology listed as specialties
•Out-of-hours care: provided via Medivet 24 Hour Hendon (no charge for assessment by phone; out-of-hours consult fee £130)

Pricing

•Out-of-hours consult fee: £130 (with no charge for assessment by phone)
•One reviewer reports being charged £61 for an appointment they expected to be a “check up,” saying the visit lasted “10 minutes or even less.”
•One reviewer reports paying £14.50 for a healthcare plan, plus £29 for “missing” payments (which they dispute).

People

•Caroline Dewhurst (Lead Veterinary Surgeon) — listed with special interests in cardiology and neurology.

Reviews

Google rating: 4.7 stars from 112 reviews.

•Friendly first impressions: a new client visiting after adopting a cat said “everyone was so friendly.”
•Service and value: one reviewer said they were “very happy with service, fees and care.”
•Billing/communication concerns (in conflict with the positive feedback above): one reviewer describes feeling the appointment was brief and that charges and healthcare plan “free check-up” eligibility weren’t clearly communicated, also mentioning a negative interaction with reception.

Reviews for Medivet Mill Hill

Note: Showing the 5 most recent Google reviews out of 112 we track in total. Recent reviews may not be representative of overall sentiment.

Jessica Miller M Rego

in the last week

We have only been the once as have recently adopted a cat! Some good friends recommended this vet so we went and everyone was so friendly!

Claire-2020

3 weeks ago

Money grabbers honestly. Don’t even know where my money is going into half of the time. I booked to come in for a CHECK UP because I was worried about my cats swollen lips for the veterinarian to barely look at it and prescribe me medicine. I then find out by the rude receptionist that I was booked for a consultation without my consent and had to pay £61 for an appointment that took put to 10 minutes or even less. That morning I paid £14.50 for the healthcare plan as well as £29 for two “missing” payments even though I provided them with evidence that I paid for them. What am I paying monthly for if theyre just going to add on extra charges anyways. They claimed that my healthcare free checkups ended in September. Understandable but there was no communication. I was not told not even by email or mail. Even on my appointment confirmation email they couldve put it there. I preferred it when it was the old staff before they changed the place. Much more nicer and easier to speak to. Will not be coming back.

Simon Klass

a month ago

Very happy with service, fees and care by the mill hill medivet staff

sue ferguson

2 months ago