Medivet Mill Hill

- Positive comments describe the team as quick, friendly and informative, with some owners saying they felt welcomed as new clients. - Recent praise also highlights caring treatment of animals, including a cat spay where the owner reported a smooth recovery and very good after-effects. - Negative feedback centres on reception and customer service, with some reviewers describing the branch as disorganised or unhelpful.

Services

•General veterinary care for common pets and small mammals, including routine consultations, vaccinations, parasite care, microchipping and neutering.
•Diagnostics and treatment support, with in-house laboratory testing, X-rays and dentistry listed.
•Preventive and follow-up care, including nurse clinics, home visits and Animal Health Certificates for pet travel.
•Additional areas listed by the practice include cardiology and neurology. Recent reviews mention visits for cat spaying, a cat with swollen lips, and ongoing worming medication under a healthcare plan.
•Out-of-hours care is provided via Medivet 24 Hour Hendon.

Pricing

A very limited amount of published pricing suggests the clinic may sit above average, but this is based on very few comparable services. A published out-of-hours consultation fee is listed at £130, and reviews mention £61 for a consultation and £14.50 for a healthcare plan, alongside a disputed £29 in additional plan-related payments. Feedback on value is mixed: some clients praise the fees, while others describe charges, plan cover and refunds as a source of frustration.

People

•Caroline Dewhurst (Lead Veterinary Surgeon) — listed with special interests in cardiology and neurology.

Reviews

Google rating: 4.6/5 from 123 reviews.

•Positive comments describe the team as quick, friendly and informative, with some owners saying they felt welcomed as new clients.
•Recent praise also highlights caring treatment of animals, including a cat spay where the owner reported a smooth recovery and very good after-effects.
•Negative feedback centres on reception and customer service, with some reviewers describing the branch as disorganised or unhelpful.
•Billing and healthcare plan administration remain the main recurring complaint, including disputed charges, delays making medication available, and slow refund handling.

Reviews for Medivet Mill Hill

No VetsCompared reviews yet

Reviews from pet owners who enquired with Medivet Mill Hill through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 123 we track in total. Recent reviews may not be representative of overall sentiment.

JITEN SHAH

1 month ago

Jesus Christ the staff at Mill Hill broadway are the worst and the locom vet was a bit twisted and they should close shop it’s closed half the week I really urge ppl with pets to go somewhere else

Johnny Z

1 month ago

Quick, friendly & informative.

Tanca Mihaela

1 month ago

This clinic have very good doctors. I had my cat spayed and after the surgery my Kitty was very well, she had no pain and healed very quickly. I would definitely recommend this clinic. All the doctors and receptionists are very friendly and treat the animals with a lot of love. I want to thank them for everything!

Anna Herodotou

2 months ago

Bina Ara

2 months ago

A M

8 months ago

The Medivet in Mill Hill used to be good, but now it’s really bad. I will change the branch ASAP. There is no empathy and they are not organised. Customer service is really poor and unhelpful. The receptionist is very rude. My dog has a Medivet plan for many years, and it took them weeks to make the wormer medication available to pick up. On top of that, they charged me for it, even though it should have been free under the plan. I asked for a refund for the wormer panacur they charged me three months ago, and I’m still waiting. They promised the refund within two weeks, but I never received it. Every time I call to ask about the refund, there’s always an excuse — staff on holiday, or they need to ask someone else. They show no interest in sorting out the problem, no empathy, and just want to end the conversation without giving my money back, which they should never have charged in the first place. Avoid this branch at all costs. I left and I’m still having problems.

Jessica Miller M Rego

9 months ago

We have only been the once as have recently adopted a cat! Some good friends recommended this vet so we went and everyone was so friendly!

Claire-2020

10 months ago

Money grabbers honestly. Don’t even know where my money is going into half of the time. I booked to come in for a CHECK UP because I was worried about my cats swollen lips for the veterinarian to barely look at it and prescribe me medicine. I then find out by the rude receptionist that I was booked for a consultation without my consent and had to pay £61 for an appointment that took put to 10 minutes or even less. That morning I paid £14.50 for the healthcare plan as well as £29 for two “missing” payments even though I provided them with evidence that I paid for them. What am I paying monthly for if theyre just going to add on extra charges anyways. They claimed that my healthcare free checkups ended in September. Understandable but there was no communication. I was not told not even by email or mail. Even on my appointment confirmation email they couldve put it there. I preferred it when it was the old staff before they changed the place. Much more nicer and easier to speak to. Will not be coming back.

Simon Klass

10 months ago

Very happy with service, fees and care by the mill hill medivet staff

sue ferguson

12 months ago