The Vet Whetstone

- Positive feedback highlights a friendly, professional team, with reviewers praising helpful advice, reassuring handling, and ongoing support for pets with longer-term needs such as diabetes or old age. - A recent 5-star review also thanks the staff for their response to a dog’s medical emergency, suggesting the team can be effective in urgent situations within the practice. - More critical reviews focus on communication and consistency, including complaints about rushed appointments, unclear explanations, and one comment that the practice has declined since some vets left.

Services

•Routine consultations and preventive care, including health checks, vaccinations, and booster follow-up.
•Nail trimming as part of routine appointments.
•Ongoing condition management and advice, with one owner specifically highlighting support after a cat’s diabetes diagnosis.
•Support for older pets, including reviews mentioning care for an elderly cat over a period of years.
•Care for more nervous pets, with one owner describing calm, supportive handling for their anxious cat.
•Repeat medication requests, referenced on the practice website.
•Urgent care in practice, with one recent reviewer thanking the team for their response to a dog’s medical emergency.
•Veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews on value are mixed but lean negative, with some owners raising concerns about overcharging, medication and treatment costs, missed-appointment fees, and billing or fulfilment issues, while others focus more on the quality of care.

People

•Ayelet (receptionist): singled out by name as friendly and kind.
•Josh (vet): named in a complaint about consultation style and unclear communication around vaccine booster timing.
•Albert and Jose (vets): mentioned by an owner as having looked after dogs for many years, with praise for their personal approach and expertise.
•Karen (manager): named in a complaint about follow-up and billing over flea and worming treatment.
•Reviews also mention the nurses, vets, receptionists, and wider staff team positively for being friendly, helpful, and professional.

Reviews

Google rating: 4.3/5 from 136 reviews.

•Positive feedback highlights a friendly, professional team, with reviewers praising helpful advice, reassuring handling, and ongoing support for pets with longer-term needs such as diabetes or old age.
•A recent 5-star review also thanks the staff for their response to a dog’s medical emergency, suggesting the team can be effective in urgent situations within the practice.
•More critical reviews focus on communication and consistency, including complaints about rushed appointments, unclear explanations, and one comment that the practice has declined since some vets left.
•Pricing and administration are recurring pain points in negative reviews, including concerns about overcharging, missed-appointment fees, and one complaint about flea and worming treatments being charged for but not sent.

Reviews for The Vet Whetstone

Note: Showing the 10 most recent Google reviews out of 136 we track in total. Recent reviews may not be representative of overall sentiment.

Katie Coyne

1 month ago

EDIT: I’ve just seen the vet’s response, which is laughable: I must have sent about a dozen emails already to Karen explaining what had happened, to try to get either my almost £200 back, or the flea and worm treatments for my two cats. However, the manager Karen seemed incapable of understanding and actively invested in not helping me. I view their response to my review ‘inviting me to share my concerns’ as if they would actually do anything to help as pretty cynical. —— It's a shame as this was a lovely vets, and the care my cats have had has been good. However, they have charged for flea and worming treatments and then not sent them. They introduced charges for missed appointments (eg if you have an outdoor cat and they escape or you can't catch them in time they won't take this into consideration or see you later in the day etc) but don't tell you when you book. Their approach now seems soulless and inflexible.

Alex

Has gone down in quality since a few of the vets left.

Varsha Visavadia

Karen Bell

2 months ago

I took my cat charlie to the vets staff where.brillant but the medication prescribed made my cat really poorly and have not seem him for 28 days depo medrol I have just got him back starved and now got him looking better just please be aware cat lovers be careful of this drug

Chris Burvill

4 months ago

I would just like to say a huge thank you to all the staff for their amazing response yesterday dealing with my dogs medical emergency

Alex Pawlak

10 months ago

Grant Shapiro

Following a relatively good first experience at the Vet Whetstone, my latest experience with a new vet, Josh, was incredibly poor. When I took my dog in for his first visit in October 2021, I was able to join my dog in the consulting room and everything was running as normal, even though Covid was more of a concern in those earlier months and restrictions were consequently in place country-wide. My next visit in February 2022, with all restrictions having been lifted country-wide and the rest of the country moving on accordingly, I wasn't permitting into the consult room. Of course is their choice to do as they please, but doesn't make a whole lot of sense to me and when I dared ask Josh what had changed that patients weren't permitted inside now, he was short and very abrasive in his response. Most importantly, I went in for my dog to receive his first vaccine. I was told that I needed to bring him back in 3 weeks. At no point was I told that it was required to be within exactly 2 to 4 weeks. I called today at 4 weeks and 1 day to make an appointment for the booster and was told that the initial vaccine was no longer valid and he needed to have the first vaccine again. Had I known about the exact 4 week cut-off for the booster, I would have ensured to book him in earlier and likely would have made that follow-up appointment at the initial appointment. Which I'm a bit surprised wasn't suggested to me. When I explained on the phone that I had not been clearly told about this, there was little compassion or understanding. Happy for me to go elsewhere and cancel my vet plan. A redeeming feature of the practice is Ayelet, one of the receptionists, who is very friendly and kind in her dealings with clients.

Carol Mason

1 year ago

Such lovely people and very professional.

Justyna Zohreh

My dog got hurt during routine health check by a vet who was unable to cut my dog’s nails. He was forceful and careless and left my dog in pain. This place is money oriented surgery, overcharging for all the medication and services, not doing proper health checks, making mistakes which they do not take responsibility for and at the end you have to pay for them.