The Vet Whetstone

The Vet Whetstone is a veterinary practice that also operates as a Veterinary Nurse Training facility. Based on owner reports, the clinic is regularly used for routine care (health checks, nail trims, vaccinations) and ongoing management of longer-term conditions (one owner describes support after a cat’s diabetes diagnosis with continuing guidance and advice).

Recent feedback is mixed: several owners describe friendly, helpful staff and good ongoing support, while others report rushed appointments, poor communication about follow-up timing (e.g., vaccine booster windows), and concerns about handling and costs—including an allegation that a dog was hurt during a routine appointment involving nail cutting.

Services

•Veterinary nurse training facility (explicitly listed in the clinic data).
•Routine consultations / health checks (mentioned in reviews).
•Vaccinations including initial vaccine and booster scheduling (mentioned in reviews).
•Nail trimming (mentioned in reviews; one review alleges poor handling during nail cutting).
•Ongoing condition management and advice (one review specifically mentions guidance after a diabetes diagnosis in a cat).
•Support for older pets (an owner mentions help over “the last couple of years” with an elderly cat).
•Repeat medication request is referenced on the practice website navigation (the site lists a “Repeat medication request” option, without further detail in the provided extract).

People

•Josh (vet): one reviewer describes him as short and abrasive when asked about a change in policy around owners being allowed into the consulting room, and felt communication around vaccine booster timing was unclear.
•Ayelet (receptionist): called out by name as friendly and kind in dealings with clients.
•Albert and Jose (vets): an owner says they have looked after their dogs “for many years,” describing a personal atmosphere alongside knowledgeable expertise when their dog needed it.

Reviews

Google rating: 4.3 stars from 131 reviews. “”

•Communication and follow-up clarity: one owner says they weren’t clearly told a vaccine booster had to be within a strict 2–4 week window, and felt there was little understanding when they called just outside it.
•Consultation experience varies: some describe staff as “very professional,” “friendly,” and “helpful” with advice; others say appointments felt rushed or that the practice “barely did anything that was promised.”
•Handling concerns vs reassurance: one reviewer alleges their dog was hurt during a routine check involving nail cutting; other reviews describe pets being handled in a way that kept them calm (including a “sometimes nervous cat”).
•Costs/value concerns appear in negative reviews: multiple reviewers describe the practice as money-oriented and warn others to ask for explanations of charges, while positive reviews focus more on guidance and long-term support (e.g., diabetes management advice).

Reviews for The Vet Whetstone

Note: Showing the 5 most recent Google reviews out of 131 we track in total. Recent reviews may not be representative of overall sentiment.

Alex Pawlak

a week ago

Grant Shapiro

Following a relatively good first experience at the Vet Whetstone, my latest experience with a new vet, Josh, was incredibly poor. When I took my dog in for his first visit in October 2021, I was able to join my dog in the consulting room and everything was running as normal, even though Covid was more of a concern in those earlier months and restrictions were consequently in place country-wide. My next visit in February 2022, with all restrictions having been lifted country-wide and the rest of the country moving on accordingly, I wasn't permitting into the consult room. Of course is their choice to do as they please, but doesn't make a whole lot of sense to me and when I dared ask Josh what had changed that patients weren't permitted inside now, he was short and very abrasive in his response. Most importantly, I went in for my dog to receive his first vaccine. I was told that I needed to bring him back in 3 weeks. At no point was I told that it was required to be within exactly 2 to 4 weeks. I called today at 4 weeks and 1 day to make an appointment for the booster and was told that the initial vaccine was no longer valid and he needed to have the first vaccine again. Had I known about the exact 4 week cut-off for the booster, I would have ensured to book him in earlier and likely would have made that follow-up appointment at the initial appointment. Which I'm a bit surprised wasn't suggested to me. When I explained on the phone that I had not been clearly told about this, there was little compassion or understanding. Happy for me to go elsewhere and cancel my vet plan. A redeeming feature of the practice is Ayelet, one of the receptionists, who is very friendly and kind in her dealings with clients.

Carol Mason

5 months ago

Such lovely people and very professional.

Justyna Zohreh

3 months ago

My dog got hurt during routine health check by a vet who was unable to cut my dog’s nails. He was forceful and careless and left my dog in pain. This place is money oriented surgery, overcharging for all the medication and services, not doing proper health checks, making mistakes which they do not take responsibility for and at the end you have to pay for them.

6 months ago

Queen Anna

8 months ago

I am extremely disappointed with my recent visit to this vet. I booked an appointment expecting full service, but they barely did anything that was promised.. I felt like they cared more about the money than about my pet’s well-being. It was clear they were rushing through the appointment without properly checking or caring for my pet. I strongly urge every pet owner: watch carefully how the doctors handle your pet and always ask for a full explanation of all charges. Our pets can’t speak for themselves — it’s up to us to protect them from places like this. I will never trust them with my pet again.

Rachel Costa

11 months ago

Very friendly and helpful nurses, vets and receptionists. Always happy to help and provide all necessary advice. They've helped our elderly cat over the last couple of years and I'm very pleased with the service they provide. Despite the difficult job they have, they always have a smile and great positive attitude which really helps when your pets are in distress. Thank you!

Tim C

a year ago

I've nothing but praise and gratitude for the staff at The Vet Whetstone, who have all been brilliant since I first took my cat Samson there. This is especially the case since his diagnosis with diabetes nearly a year ago, with their guidance and ongoing advice being absolutely vital. There's always a friendly welcome and excellent care for a sometimes nervous cat (and a sometimes nervous owner). I can't recommend the practice more highly.

Philip Lang

8 years ago

Albert and Jose have been looking after my standard poodles for many years and together they provide a friendly personal atmosphere combined with highly knowledgeable expertise when your dog needs it. In short they care about your pets, consider your feelings and are well able to do so. Excellent Vets Philip Lang FRSA